FAQ

Q: How are your prices so much lower than everyone else’s?
A: We source our products as wholesale and overstock from reputable vape companies within the United States, as opposed to overseas distributors. This allows us to keep our overhead, and thus our prices, lower than you expect.

Q: Are your products authentic?
A: In a word: yes. We sell 100% authentic products that we purchase directly from either the manufacturer or an authorized distributor.

Q: When will my order ship?
A: We process orders Monday - Friday, excluding major holidays, from 9AM - 4PM EST. While we do process orders on Sunday, those orders will not ship until the following business day.

Q: Do you have a physical location where we can pick up orders ourselves?
A: Vapedeal.com is an online retailer; we do not have any brick-and-mortar locations.

Q: What shipping carrier do you use?
A: We use various carriers for domestic shipments.

Q: If I order 2 Day Air shipping what does that mean?
A: It means you should receive your order 2 business days from the ship date. Please note, that if an order ships on Friday via 2 day air, you will not receive your order until the following Tuesday.

Q: Do you offer international shipping?
A: We do not offer international shipping at this time.  

Q: What is your warranty/return policy?
A: Vapedeal.com offers a 30-day warranty on defective units. We are unable to extend this warranty to e-liquids or coils. For hardware warranty returns, we must approve the return of the item. Warranty returns must be sent at the customer's expense, though we cover the return cost of sending you the replacement item.

Q: Are your packages discreet?
A: Yes, packages are blank with no mention of what's inside. 

Q: What is your order cancellation/alteration policy?
A: You may cancel your order for up to 1 hour after it is placed. After that, we are unable to guarantee order cancellation, as it may have already been processed and/or shipped. If you need to make any changes to your order, please contact us and we will do our absolute best to accommodate your request.

Q: What does the ingredient "VG" mean?
A: Vegetable Glycerine or VG is a derivative of vegetable oil, and is also recognized as a safe substance for ingestion. It is used to thicken the consistency of e-liquid, which in turn creates the dense vapor clouds associated with sub ohm vaping.

Q: What does the ingredient "PG" mean?
A: Propylene Glycol or PG is commonly used in the food industry as a preservative. It is also used in the UK medical industry and can be found in asthma inhalers. It's a colorless liquid with a slightly sweet taste. Primarily used as a 'base' ingredient in vape juices, it has a lower viscosity than vegetable glycerine.

Q: How can I contact you?
A: Simply start a live chat from our website, or email us at support@vapedeal.com.